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Top related persons:
Shopify - 3 Jen Bebb - 3 OpenAI - 2 Glen Worthington - 2 Shopify's - 2 Worthington - 2 Clovis Cuqui - 2 — - 1
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Search resuls for: "Jen Bebb"


3 mentions found


☆ Shopify plans a reorg of its Support division as the ratio of managers to 'crafters' falls below target
  + stars: | 2024-04-29 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +4 min
Read previewShopify is planning a reorganization of its Support division, and employees worry cuts are on the way. He said that Support teams working with Shopify's largest enterprise merchants would not be affected. OpenAI recently hired Glen Worthington, Shopify's former vice president of global support, to lead its own customer service operations. Jen Bebb, previously Shopify's director of global merchant and product support, left the company in March when Worthington left. Clovis Cuqui, who previously led support as Shopify's VP of merchant acceleration, announced his departure in October.
Persons: —, David Kohl, We've, Kohl, we're, crafters, Shopify, OpenAI, Glen Worthington, Shopify's, Jen Bebb, Worthington, Clovis Cuqui Organizations: Service, Business, WordPress Locations: Philippines, Canada, mstone@businessinsider.com
☆ OpenAI poaches Shopify's former head of support as the e-commerce giant's support org faces a shake-up
  + stars: | 2024-04-09 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +3 min
He's the latest among a string of leaders in Shopify's support organization to leave. Shopify's work with AI has incorporated large language models, including those developed by OpenAI. Shopify's Support organization has undergone some leadership changes in recent months. Jen Bebb, previously Shopify's director of global merchant and product support, left the company in March when Worthington left. Miqdad Jaffer, who led companywide AI initiatives as a director of product at Shopify, joined OpenAI's product staff in March.
Persons: OpenAI, Glen Worthington, Worthington, Shopify, Toby Shannan, generalists, Jen Bebb, Clovis Cuqui, Worthington isn't, Miqdad Jaffer Organizations: Business, OpenAI, Operations, Engineering, LinkedIn, WordPress Locations: Shopify, OpenAI, mstone@businessinsider.com
☆ Shopify asks its customer-support staff to test new AI tools weeks after laying off thousands of employees
  + stars: | 2023-06-21 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +4 min
Shopify is asking some of its customer-support team members to test a translation bot powered by OpenAI's technology, weeks after a round of layoffs in May. This move is the latest in a series of AI experiments in the support division, which troubleshoots issues for Shopify's millions of merchants. The bot can recommend products sold by Shopify merchants based on shoppers' answers to a series of questions. It also recently launched a tool called Shopify Magic, which uses generative AI to write product descriptions. Shopify's support team underwent several changes this year.
Persons: Shopify, Jen Bebb, Shopify's, Harley Finkelstein, Tobi Lütke, Clovis Locations: Shopify
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